A new Pre Delivery Inspection facility has been opened by the Jayco® Family of Companies in Middlebury, Indiana. It is the 5th of Jayco’s dedicated PDI facilities. At approximately 70,000 square feet the building will accommodate four lines running simultaneously. As of November 25th, 2022 the facilities allow for 100% of all Jayco, Entegra Coach®, Starcraft RV® and Highland Ridge RV® products to be Pre Delivery Inspected before being shipped to a dealer.
The 100% PDI initiative includes all manufacturing locations; Middlebury and Shipshewana, Indiana and Twin Falls, Idaho. These rigorous processes include the inspection of numerous aspects and components of the entire product lineup and follow additional audits and quality checks performed on the production line before the units arrive at the dedicated PDI facilities.
The Jayco Pre Delivery Inspections began in January of 2019 and by January 2022, 55% of all units were being PDIed, including 100% of all motorized units and units produced in the Idaho and Shipshewana manufacturing facilities. Once the new Southridge facility is fully running all lines on November 24th, 100% of all units for all Jayco brands will be Pre Delivery Inspected before being shipped to dealers.
By implementing the PDI process, it allows for an additional key step in the manufacturing process to identify and fix any potential issues before they arrive at the dealer. Any potential concerns are tracked and reviewed with the production lines to identify and implement improvements in processes or materials.
These increased inspection efforts through the 100% PDI initiative illustrate Jayco’s commitment to customer satisfaction and have resulted in Jayco Towables, Jayco Motorized, Entegra Coach and Starcraft RV being awarded the 2022 Quality Circle Award (Highland Ridge RV received the award in 2021). RVDA bestows this award on RV manufacturers that achieve the highest rating in the Association’s Dealer Satisfaction Index (DSI) Survey. The DSI measures dealers’ overall satisfaction with manufacturers in Reliability/Quality, Parts, Warranty and Sales.
In addition to PDI, the Customer Service teams for all the Jayco brands have been hyper focused on continuous improvement and improving Repair Event Cycle Times (RECT). These effort are shared with dealers on a monthly basis in the form of a scorecard with goals and performance illustrating each metric impacting RECT. These results show considerable improvement across the board month after month as Jayco continues to raise the bar to new heights.